Getting unstuck
There is no ticket portal and no tiered support queue. There is documentation, and there is an email address that reaches someone who can actually change the product.
Product documentation
Setup guides for SCIM, every connector, org axes, roles and My Access. The first place to look for how something works.
Open the docsSupport
Questions about your tenant, a connector behaving oddly, or a plan that does not look right. Replies come from a person who can read the code.
support@getcamper.ioSecurity and trust
Data handling, subprocessors, encryption, and vulnerability reporting. Security questionnaires go here.
Trust centerWhat to expect
Camper is run by a very small team. In practice that means a reply within two business days, a real answer rather than a deflection, and a fix that ships in days rather than a quarter when the answer turns out to be “that is a bug”. It also means there is no 24/7 phone line, and we are not going to imply there is.
During private preview, urgent production issues can go to hello@getcamper.io and they will reach a human directly.