Terms of Service

“Camper,” “we,” “us,” or “our” means CAMPER-IO LLC, a Tennessee limited liability company, the operator of the Service available at https://getcamper.io and related applications (including https://app.getcamper.io). Contact: hello@getcamper.io. Notices may also be sent to CAMPER-IO LLC, 116 Agnes Rd Ste 200, Knoxville, TN 37919.

“Customer,” “you,” or “your” means the individual or legal entity that creates an account, submits a signup request, or otherwise uses the Service, and any Authorized Users under that account.

“Service” means Camper’s hosted multi-tenant software platform that ingests workforce directory data (primarily via SCIM from your identity provider), computes desired membership and resource state against your org model and policies, and provisions or reconciles linked resources in connected third-party systems (for example Google Workspace, Slack, Jira, GitHub, and Microsoft 365), together with the marketing site, documentation, APIs, workers, dashboards, and related support.

“Customer Data” means data submitted to, stored in, or processed by the Service on your behalf, including directory identities and attributes pushed by your IdP, org structure and policies you configure, connection and resource metadata, membership desired/actual state, audit events, and credentials you supply for third-party systems. Customer Data does not include Camper’s software, documentation, branding, aggregated anonymized usage metrics that cannot reasonably identify you or your users, or feedback you voluntarily provide about the Service.

“Authorized User” means an individual you permit to access the Service under your tenant (for example operators via dashboard authentication or directory identities using worker-facing features such as My Access).

“Order” means any online checkout, trial activation, order form, statement of work, or other ordering document that references these Terms.

“Action” means a successful write by the Service to a connected system that Camper meters for billing purposes—for example adding or removing a member, or creating, renaming, or archiving a managed resource. Reads, reconcile passes, drift detection, dry runs, SCIM directory ingest, and no-op provisions are not Actions under our published metering rules, except that during a free trial certain import-related writes may consume trial credits as described on our pricing materials and in product.

By accessing or using the Service, creating an account, starting a trial, submitting a lead form, clicking to accept, or executing an Order, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date and, for active paying Customers, we will provide notice by email or in-product message where reasonably practicable. Continued use after the effective date constitutes acceptance, except where applicable law requires affirmative consent or a signed amendment. If you do not agree to the updated Terms, you must stop using the Service and may terminate under Section 14.

• You must be able to form a binding contract and must use the Service only for lawful business purposes. The Service is not directed to children under 16.
• You are responsible for the accuracy of registration information, for maintaining the confidentiality of credentials and authentication factors (including email OTP, passwords, passkeys, TOTP, SSO, and session tokens), and for all activity under your tenant and Authorized Users.
• You will promptly revoke access for users who should no longer have it, and notify us at security@getcamper.io of suspected unauthorized access.
• You may not share accounts in a manner that circumvents seat, security, or audit controls. Multiple individuals must not use a single shared login where personal attribution is required by your policies or law.
• We may suspend users or tenants that appear compromised, abusive, or in material breach, including as described under payment dunning and acceptable use.

Camper provides a control plane intended to keep certain SaaS resources aligned with your org chart and policies. In broad terms, the Service:

1. Ingests people and group placement from your identity provider (product path: SCIM 2.0 push to Camper-hosted endpoints; limited legacy paths may exist for demo or compatibility).
2. Stores org units, resource links, pins/exceptions, and related configuration you define.
3. Observes actual membership in connected target systems and computes differences against desired state.
4. Enqueues and executes provisioning tasks against connected systems using credentials you authorize, subject to rate limits, retries, guardrails, and operator approvals (including dry-run before go-live for resource links where the product requires it).
5. Records activity, drift, and related audit information for your operators.

The Service is offered on a multi-tenant, hosted basis. Features, connectors, and environments may differ between private preview, trial, production, and development instances. We may modify, improve, or discontinue non-material features, provided we do not materially reduce core paid functionality during a then-current paid subscription term without a commercially reasonable alternative or remedy.

No professional services by default. Unless expressly stated in an Order, the Service is self-serve software. Optional onboarding or solutions assistance, if any, is best-effort and does not create a separate warranty or SLA unless written in an Order.

You acknowledge that Camper can make lasting changes in third-party systems you connect (membership adds/removes, resource create/rename/archive, and similar operations). You are solely responsible for:

• Configuring org structure, link policies, retain/sync settings, pins, naming templates, and connector scopes appropriately for your environment.
• Reviewing dry-run plans and approving go-live before enabling automated writes where the product requires or offers that control.
• Ensuring you have all rights, consents, and authority under your contracts, policies, and applicable law to (a) process workforce and directory data in Camper, (b) grant Camper API/OAuth/admin access to third-party systems, and (c) effect membership and resource lifecycle changes in those systems.
• Complying with third-party provider terms (Google, Slack, Atlassian, GitHub, Microsoft, your IdP, Stripe as payment processor where applicable, and others).
• Maintaining appropriate internal approvals, change management, and break-glass processes for high-impact provisioning.
• Determining whether Camper’s current compliance posture (including the absence of SOC 2 or similar attestation unless we later publish one) meets your procurement requirements before processing regulated or highly sensitive data.

You instruct Camper to process Customer Data and to call third-party APIs as reasonably necessary to provide the Service according to your configuration. Camper does not assume the role of your employer, HRIS, IdP, or system of record for employment decisions.

You will not, and will not permit others to:

• Use the Service in violation of law, regulation, or third-party rights (including privacy, employment, export, sanctions, and intellectual property laws).
• Probe, scan, or load-test production environments without our prior written permission; attempt to bypass authentication, tenant isolation, rate limits, or encryption; or reverse engineer the Service except to the limited extent such restriction is prohibited by law.
• Interfere with or disrupt the Service, other tenants, or underlying infrastructure.
• Upload malware, or use the Service to send spam or abusive communications.
• Resell, sublicense, or provide the Service to third parties as a managed service except as expressly permitted in an Order (MSP use requires written authorization).
• Use the Service to build a competing product by systematic extraction of non-public features, documentation, or performance characteristics, or to benchmark for public disclosure without our consent.
• Misrepresent your identity, organization, or authority when requesting access, connecting systems, or interacting with support.
• Store or process in the Service payment card primary account numbers, government ID numbers where not necessary, special-category health data, or other highly regulated data types unless we have expressly agreed in writing—Camper is designed for IT directory and resource-control metadata, not as a general document or messaging archive.

As between the parties, you own Customer Data. You grant Camper a worldwide, non-exclusive, limited license to host, copy, transmit, display, process, and create derivative works of Customer Data solely to provide, maintain, secure, support, and improve the Service, to prevent or address service, security, or technical issues, and as required by law.

Our handling of personal data is described in the Privacy Policy. Where Camper processes personal data on your behalf as a processor/service provider, the Data Processing Agreement (DPA) applies and is incorporated by reference. In case of conflict on data-processing terms, the DPA controls for that subject matter.

You represent that you have provided all notices and obtained all consents required for Camper to process Customer Data as contemplated by these Terms, including notices to employees, contractors, and other data subjects whose information is pushed via SCIM or observed in connected systems.

Camper does not need, and the Service is not designed to store, the contents of files in drives, messages in channels, calendar event bodies, or similar content inside managed resources—only identifiers, names, membership lists, and related control-plane metadata required to operate.

We implement administrative, technical, and organizational measures designed to protect Customer Data, including per-tenant envelope encryption for stored credentials (AES-256-GCM with tenant-bound authenticated data), tenant-scoped data access patterns, exclusion of credentials from job payloads and logs, and authentication options such as email OTP, passkeys, TOTP for password paths, and enterprise SSO (SAML/OIDC) where enabled. Details are summarized on our Trust Center.

No method of transmission or storage is perfectly secure. We do not warrant that the Service will be uninterrupted, error-free, or immune from unauthorized access. You are responsible for securing your IdP, connected systems, endpoint devices, and operator practices.

You authorize Camper personnel, under internal controls, to access your tenant on a limited, time-boxed basis when reasonably necessary to provide support you request or to address security, abuse, or service issues. Such access is intended to be auditable.

Vulnerability reports: security@getcamper.io. Do not run unsolicited aggressive scans against production; request a test target if needed.

The Service interoperates with third-party products you choose to connect. Those products are not Camper’s subcontractors when acting as systems you control; they are independent services under their own terms. Camper is not responsible for third-party outages, API changes, permission models, rate limits, data accuracy, or privacy modes (for example email visibility restrictions) that affect provisioning or reconcile results.

We use infrastructure and operational subprocessors (for example cloud hosting and transactional email or payment processors) as described in the Privacy Policy and Trust Center. We remain responsible for their performance to the extent required by applicable data-protection law when they process personal data on our behalf.

We may offer a free trial or private preview access. Unless an Order states otherwise, trials are for evaluation only, may be limited in duration (for example 21 days), may cap write Actions or credits, may restrict self-serve eligibility by directory size, and may be modified or terminated at any time. Trial tenants are not invoiced for trial usage under the free-trial rules then in effect; converting to a paid plan is required for continued write capacity beyond trial limits.

Preview or pre-MVP features may be incomplete, change without notice, or lack production SLAs. You use preview features at your own risk and should not rely on them for irreversible production cutovers without your own validation.

Paid use of the Service is subject to the fees in your Order or, if none, our published pricing at https://getcamper.io/pricing/ at the time of purchase. Current commercial packaging is generally a single product banded by managed identity count, with included Action credits and overage at a published per-Action rate, billed in USD unless otherwise agreed.

• Identity banding. Billable managed identities and band placement are determined by Camper’s metering methodology (for example periodic samples and statistical aggregation over a billing period), as described in product documentation. You agree that methodology is commercially reasonable.
• Actions and overage. Successful billable writes consume included credits; excess Actions may incur overage charges as published or as stated in your Order. Credits generally do not roll over month to month except as we expressly provide for annual plans.
• Payment. Self-serve plans are typically paid by card (or other methods we enable) via our payment processor (Stripe). Enterprise Orders may use invoicing and net payment terms. You authorize us and our processor to charge applicable fees, overages, and taxes.
• Dunning. If payment fails, we may notify you and provide a grace period after which we may pause provisioning writes while keeping diagnostic capabilities (such as dry-run, reconcile, SCIM ingest, and audit views) available where technically feasible. Continued non-payment may lead to suspension or termination.
• Price changes. We may change published rates prospectively with notice. Changes do not retroactively alter fees for a paid period already charged, except as required by law or as stated for a specific migration/grandfathering program.
• Taxes. Fees are exclusive of taxes. You are responsible for applicable taxes, duties, and similar governmental charges, excluding taxes based on Camper’s net income.
• No refunds. Except as required by law or expressly stated in an Order, fees are non-refundable, including for partial periods, unused credits, or downgrades.
• Disputes. Fee disputes must be raised in good faith within 30 days of the invoice or charge date, with reasonable detail. You remain obligated to pay undisputed amounts when due.

Camper and its licensors own all right, title, and interest in and to the Service, software, documentation, branding, templates, and all improvements—including any anonymized learnings from operating the multi-tenant service that do not disclose Customer Data. These Terms do not transfer ownership of Camper IP to you. We grant you a limited, non-exclusive, non-transferable (except to a successor as permitted herein), revocable right to access and use the Service during your subscription solely for your internal business purposes in accordance with these Terms.

If you provide feedback, ideas, or suggestions, you grant Camper a perpetual, irrevocable, worldwide, royalty-free license to use and exploit that feedback without restriction or obligation to you.

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Data is your Confidential Information. The receiving party will use the same degree of care it uses for its own similar information (and no less than reasonable care), use Confidential Information only to perform under these Terms, and not disclose it to third parties except to personnel and subprocessors with a need to know under confidentiality obligations, or as required by law (with notice where legally permitted).

Confidential Information does not include information that is or becomes public without breach, was rightfully known without restriction, is independently developed, or is rightfully received from a third party without duty of confidentiality.

These Terms begin when you first accept them or use the Service and continue until terminated. Subscriptions renew according to the interval in your Order or checkout (monthly or annual) unless canceled before renewal in the billing settings or as otherwise agreed.

Either party may terminate for material breach if the breach remains uncured 30 days after written notice (or immediately for non-payment after dunning processes, unlawful use, or breach of Sections 6 or 12). We may suspend the Service immediately for security risk, legal compliance, or material acceptable-use violations.

Upon termination or expiration: (a) your license to access the Service ends; (b) you remain responsible for fees owed through the effective date; (c) we will make Customer Data available for export for a commercially reasonable period upon written request where technically feasible, then delete or de-identify it per our retention practices and Privacy Policy, except copies retained in encrypted backups for a limited period or as required by law; and (d) sections that by nature should survive (including 7, 11–13, 15–20) will survive.

You are responsible for disconnecting third-party integrations and rotating credentials you shared with Camper upon termination.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Camper disclaims all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, Camper does not warrant that: (a) provisioning results will match your subjective expectations in every edge case; (b) third-party APIs will remain compatible; (c) drift detection will identify every external change; (d) mass removal guardrails or dry-runs will prevent all undesired changes if operators approve or misconfigure policies; or (e) the Service will meet any particular legal, regulatory, or contractual obligation you owe to third parties.

You are solely responsible for validating configurations in non-production or limited scope before broad production convergence.

To the maximum extent permitted by law, Camper and its affiliates, officers, directors, employees, agents, shareholders, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, or data; business interruption; cost of substitute services; or procurement costs—regardless of theory of liability and even if advised of the possibility of such damages.

To the maximum extent permitted by law, Camper’s aggregate liability arising out of or related to the Service or these Terms will not exceed the amounts paid by you to Camper for the Service in the twelve (12) months before the event giving rise to liability (or, if none, one hundred U.S. dollars (US $100)).

The exclusions and limitations in this Section apply collectively to Camper and its owners, shareholders, and personnel. Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the fullest extent permitted. Nothing in these Terms excludes liability that cannot be excluded under applicable law (for example certain liabilities for fraud or willful misconduct).

By Customer. You will defend, indemnify, and hold harmless Camper and its officers, directors, employees, agents, and shareholders from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Data; (b) your configuration or use of the Service, including provisioning actions taken in third-party systems according to your policies and approvals; (c) your breach of these Terms or violation of law; (d) disputes among your Authorized Users or with your employees/contractors; or (e) your combination of the Service with systems or data not provided by Camper.

By Camper. We will defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, directly infringes a U.S. intellectual property right, and will pay damages finally awarded (or agreed in settlement we authorize), provided you give prompt notice, reasonable cooperation, and sole control of the defense. We may procure rights, modify the Service, or terminate the affected portion and refund prepaid unused fees. We have no obligation for claims arising from Customer Data, your configurations, third-party products, combinations not supplied by us, or use after we notify you to stop.

Support is provided on a commercially reasonable efforts basis via documentation and email (support@getcamper.io) unless an Order states otherwise. We do not currently offer formal uptime SLAs or service credits unless expressly written in an Order. Status and incident communication practices are described on the Trust Center and may evolve.

You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive U.S. embargoes, and are not a denied or restricted party under U.S. or other applicable trade laws. You will not export or re-export the Service in violation of export control laws.

If you are a U.S. government end user, the Service is “commercial computer software” and “commercial computer software documentation” under applicable FAR/DFARS provisions, provided only with the rights in these Terms.

• Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
• Venue. Exclusive jurisdiction and venue lie in the state or federal courts located in Delaware, except that Camper may seek injunctive relief in any jurisdiction to protect its IP or Confidential Information. Each party consents to personal jurisdiction there.
• Dispute resolution effort. Before filing a claim, the parties will attempt in good faith to resolve disputes by notice to the contacts below and negotiation for 30 days (except for IP, confidentiality, or non-payment claims).
• Assignment. You may not assign these Terms without our prior written consent, except to a successor to substantially all assets or voting control in connection with a merger or sale, provided the assignee is not a competitor and assumes these Terms. We may assign to an affiliate or successor. Any non-permitted assignment is void.
• Force majeure. Neither party is liable for delays or failures due to events beyond reasonable control, including internet or cloud-provider outages, denial-of-service attacks, labor disputes, acts of God, war, terrorism, or government action.
• Notices. Notices to Camper: hello@getcamper.io (legal notices should also be sent with subject line “Legal Notice”) and by mail to CAMPER-IO LLC, 116 Agnes Rd Ste 200, Knoxville, TN 37919. Notices to you may be sent to the admin email on your account or through the Service.
• Severability; waiver; entire agreement. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder enforced. Failure to enforce is not a waiver. These Terms, the Privacy Policy, Orders, and any DPA constitute the entire agreement and supersede prior proposals regarding the Service. Purchase orders or vendor portal terms you issue are void unless we expressly accept them in a signed writing.
• Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship, and do not confer rights on third-party beneficiaries except as expressly stated for indemnified personnel.
• Publicity. We will not use your name or logo in customer lists or marketing without your prior permission, except that we may identify you confidentially to advisors under NDA or as required by law.

Questions about these Terms: hello@getcamper.io. Security: security@getcamper.io. Support: support@getcamper.io.

Related: Privacy Policy · DPA · Trust Center · Pricing